Senior system engineer (Client Serving environment)

Job Description:
The Technical Advisor assists our clients in their digitalisation projects.

• Manage the service level agreements as stated in the Managed Services contract
• Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline
• Be the single point of contact for clients for on-going operations and projects
• Be the technical advisor for clients in digitalization projects
• Involve in service improvement and recovery
• Responsible for team KPIs - monitor and report KPIs
• Report to Manager on any issue that could significantly impact the client

Requirements:

• At least 3-years hands-on experience in Systems/ Network deployment work
• Must have SI experience
• Preferably with 2-years' experience in project management and team management role
• Good customer service and able to manage customer well
• Good written and verbal communication skills
• Good presentation skills
• Well-organized and good at juggling multiple tasks