Service Delivery Manager

• Degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum 5–8 years of experience in Service Delivery, Operations Management, or Technical Support environments.
• Experience managing mission-critical systems or large-scale enterprise platforms.
• Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
• Strong experience in incident management, problem management, and customer handling.
• Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
• Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

Preferred Skills

• ITIL knowledge or certification.
• Experience in SLA/KPI management and service governance.
• Experience working with multi-vendor environments and government customers.
• Leadership experience managing support engineers or operational teams.
• Biometric system experience will be an added advantage.