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Service Delivery Manager

salary Salary :

$6,000 - 7,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Service Delivery Manager

  • Industry leadership and innovation
  • Opportunities to work on outstanding technologies on logistics solutions

About Our Client

A Singapore-based global transportation and supply chain solutions provider, recognised as one of the largest home-grown enterprises in Southeast Asia.

Job Description

Service Delivery & Operations

  • Oversee end-to-end service delivery to ensure quality and consistency
  • Monitor and manage service performance against SLAs, KPIs, and OLAs
  • Ensure timely resolution of incidents, service requests, and escalations
  • Coordinate with technical teams to resolve complex issues



Stakeholder Management

  • Act as the primary point of contact for clients/customers
  • Build and maintain strong client relationships
  • Conduct regular service review meetings with stakeholders
  • Manage expectations and ensure customer satisfaction



Incident & Problem Management

  • Ensure major incident handling and communication
  • Lead root cause analysis (RCA) and implement preventive measures
  • Drive continuous improvement to reduce recurring issues



Team & Vendor Management

  • Manage and guide service delivery teams (internal/external)
  • Collaborate with vendors/partners to ensure service standards
  • Support resource planning and team performance management



Process Improvement & Governance

  • Drive ITIL best practices (Incident, Problem, Change, Service Request)
  • Identify areas for service improvement and cost optimization
  • Ensure compliance with organizational policies and standards



Reporting & Metrics

  • Prepare service reports, dashboards, and performance metrics
  • Analyze trends and recommend improvements
  • Track customer satisfaction (CSAT) and service quality

The Successful Applicant

  • Strong understanding of ITIL framework
  • Excellent communication and stakeholder management skills
  • Strong problem-solving and analytical abilities
  • Experience in IT service management tools (e.g., ServiceNow, Remedy, Jira)
  • Ability to manage multiple priorities and escalations
  • Leadership and team management skills
  • Minimum 7 years of experience in IT service delivery or operations
  • Experience managing client-facing roles and SLAs
  • Background in infrastructure, applications, or managed services

What's on Offer

Opportunities to work on outstanding technologies on logistics solutions

Industry leadership and innovation

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-052026-7017059

Phone number

+65 6416 9897

Michael Page (Personnel) Pte Ltd | Registration No.201736642C

Original job Service Delivery Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

PAGE PERSONNEL RECRUITMENT PTE. LTD.

Page Personnel provides specialised recruitment services for professionals, along with highly specialised technical positions. We specialise in roles across industries, within the following functional disciplines in Singapore:  Banking and Financial Services Construction Digital Engineering an...

Read more about the company

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