Service Desk Agent (At least 1yr experience)

Location: Upper Changi Road

Contract: 2 Years (renewable)

Salary: Basic + $50 Communication Allowance

Preferred: Singapore Citizen / Singapore PR

Working Hours (Rotating Shifts)

• Shift 1: 8:00 AM – 5:00 PM + Alternate Saturday (8:30 AM – 1:00 PM)
• Shift 2: 8:00 AM – 6:00 PM (No Saturday)
• Shift 3: 12:00 PM – 10:00 PM (At least twice per month)
• Saturday: 5.5-day work week (Alternate Saturdays, at least twice per month)
• All shifts must be performed by individual on a rotational basis.

Scope of services

1. Provide 1st Level IT Technical Support to users over phone/On-site on technical issue or via remote assistance tool and emails
2. Escalation, tracking, and resolution of all incident/service requests/ problems in a professional and timely Manner
3. May be required to cover on-site IT support as and when necessary. (After Helpdesk training is completed)
4. Any other administrations where required.

Requirements:

• At least 1 year of experience in a service desk/On-site IT environment
• Willing to work on staggered shifts and on Saturdays.
• Relevant technical IT expertise and skills in the latest Windows 11 and MAC OS;
• Possess good communication (written and oral) skills in English language.
• Good telephony skills.
• Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
• Demonstrate initiative, tactfulness, and willingness to serve
• Able to apply knowledge with other people, especially in a crisis situation, work in team environment.
• Able to express oneself clearly