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ServiceNow Developer***

salary Salary :

$5,000 - 7,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - ServiceNow Developer***

This will be a 1-year renewable contract position based in One North.

Responsibilities

  • ServiceNow ITSM modules configuration and maintenance (Incident, Problem, Change, Request, Knowledge Management, Service Catalogue).
  • Configuration of forms, lists, dictionary entries, notifications, and SLAs. Troubleshoot and resolve platform issues including failed flows, ACL-related access issues, and performance degradation. Implement configuration enhancements.
  • Produce and configure IT and non-IT workflows using ServiceNow's low-code/no-code capabilities.
  • Create scripted solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
  • Develop record producers, variable sets, order guides, catalogue client scripts, and fulfilment task structures.
  • Leverage on Gen AI functionalities (Now Assist) to enhance user interactions where applicable.
  • Provide support to the configuration and maintenance of ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Discovery.
  • Provide assistance to the configuration discovery patterns and schedules, service mapping configurations, and event management rules.
  • Ensure accurate infrastructure visibility and CI data flows into the CMDB.
  • Provide administration and maintenance to the Configuration Management Database (CMDB), including CI record management, relationship mapping, data quality checks, and alignment with the Common Service Data Model (CSDM).
  • To develop and maintain data models, transform maps, and import sets to ensure accurate data flows.
  • Constant monitoring of the CMDB Health Dashboard and address data integrity issues.
  • Provide support to CMDB governance, lifecycle management, and audit readiness.
  • Collaborate with stakeholders to identify new IT and non-IT catalogue items, design user-friendly form interfaces, and configure SLAs and fulfilment workflows.
  • Perpetual enhancement of catalogue items based on user needs and feedback to improve service delivery and reduce turnaround time.
  • To support the implementation of the Queries Management module for IT and non-IT queries and feedback.
  • Develop and support integrations with enterprise systems using REST/SOAP APIs, IntegrationHub spokes, and MID Server patterns.
  • Implementation of error handling, retry logic, and secure data exchange.
  • To troubleshoot integration issues, monitor integration transaction logs, and ensure platform interoperability across the ecosystem.
  • Produce interactive dashboards, widgets, and workspaces within ServiceNow.
  • Create and maintain reports using Platform Analytics, ITSM Success Dashboard, and Performance Analytics.
  • Produce KPI/KRI metrics and performance reports to derive insights and support data-driven operational improvement.
  • To implement role-based access controls (ACLs), UI policies for data protection, and secure scripting practices across assigned development work.
  • Provide support to audit evidence collection and maintain compliance with platform security standards.
  • Design and customize Service Portal pages, widgets, and UI Builder workspaces to build intuitive, scalable, and user-focused front-end experiences.
  • Work with HTML, CSS, AngularJS (for portal), and UI Builder components to improve self-service adoption and user experience.
  • Responsible for package changes using update sets or application repository.
  • Provide support to release validation, post-release monitoring, and environment promotion across dev/test/prod instances.
  • Maintenance of deployment checklists and rollback plans for production releases.
  • Be a part of User Acceptance Testing (UAT) and develop Automated Test Framework (ATF) test cases for critical workflows.
  • Develop and maintain regression test plans for platform enhancements and new releases.
  • Ensure compliance with development and security guidelines.
  • ITSM processes analysis and improvement for incident, change, problem, and service request management.
  • Produce documentation for process improvements, configuration changes, and platform updates.
  • Create runbooks, troubleshooting guides, and knowledge articles to support operational repeatability and knowledge management practices.
  • Ensure processes are aligned with ITIL standards.
  • Liaise with end-users and stakeholders across ITSS and corporate divisions on service management matters, requirements gathering, and solution delivery.
  • Presentation of working solutions in sprint reviews and create enablement materials for support teams and end users.

Requirements

  • Degree in Computer Science, Information Technology, Information Systems, or related discipline.
  • 3–5 years of working experience in ServiceNow platform development, configuration, or administration, with working knowledge of ITSM, ITOM, and CMDB modules.
  • Intermediate proficiency in ServiceNow platform configuration across ITSM, ITOM, CMDB, and Service Portal modules, including scripting (JavaScript, Glide API) and Flow Designer.
  • Intermediate proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, Glide API, Flow Designer). Ability to write clean, performant, and maintainable code.
  • Sound understanding of ITIL v3/v4 practices for Incident, Problem, Change, Service Request, and Configuration Management processes.
  • Working experience in building and troubleshooting REST/SOAP API integrations, IntegrationHub spokes, and MID Server connections within ServiceNow.
  • Good knowledge of update set management, application repository, and environment promotion processes (dev/test/prod).
  • Good knowledge of ACLs, roles, data policies, and secure scripting practices. Ability to support audit evidence collection and compliance requirements.
  • Able to build Service Portal widgets, UI pages, and UI Builder workspace components to deliver intuitive self-service experiences.
  • Able to handle CMDB data, maintain data accuracy, build transform maps and import sets, and create reports and dashboards within ServiceNow Platform Analytics.
  • Able to interpret service data, identify trends, and provide insights for process and platform improvement.
  • Able to ensure accuracy in platform configurations, CMDB records, catalogue items, and technical documentation.
  • Able to explain technical configurations and service management matters clearly to both technical and non-technical audiences.

Advantageous

  • ServiceNow Certified System Administrator (CSA) is mandatory; Certified Implementation Specialist (CIS-ITSM) or Certified Application Developer (CAD).
  • Sound understanding of ITIL v3/v4 framework; ITIL Foundation certification.
  • Working experience with ServiceNow integrations (REST/SOAP APIs, Integration Hub, MID Server) and App Engine development.
  • Working experience with Service Portal and/or UI Builder development.
  • Exposed to Automated Test Framework (ATF).
  • Exposed to Now Assist / Gen AI capabilities and Virtual Agent configuration.
  • Prior experience in public sector or government IT environments.

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

Original job ServiceNow Developer*** posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

ETHOS SEARCH ASSOCIATES PTE. LTD.

ETHOS SEARCH ASSOCI  ATES PTE. LTD.

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