ServiceNow Developer

Job summary
Deliver ServiceNow Solution by designing Service Catalog Tasks process workflow Responsible for programming on ServiceNow platform Ensure quality assurance and maintenance of ServiceNow configuration/codes
Job seniority: mid-to-senior level
Responsibilities
• Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform • Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog • Continuously update and improve the Service Catalog to meet evolving business needs • Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items • Analyze and streamline the request fulfillment process, identifying areas for automation and improvement • Ensure timely and accurate handling of requested items, providing a seamless user experience • Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation • Design and implement efficient and scalable workflows to support business processes • Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation • Define, implement, and manage SLAs within the ServiceNow platform • Link SLAs to Service Catalog Task and ensure adherence to defined service levels • Monitor SLA performance, identify areas of improvement, and propose corrective actions • Develop and maintain reports and dashboards within the ITSM platform • Create custom reports to track service performance, SLA compliance, and other key metrics • Analyze data, identify trends, and provide actionable insights to improve service delivery • Configure and customize the ServiceNow platform using tools such as Business Rules, UI Policies, Action Buttons, and Script Includes • Implement enhancements and modifications to meet specific business requirements • Ensure adherence to best practices and maintain version control of customizations
Requirements
• Tertiary education in Computer Science / Engineering or related discipline • At least 4-6 years’ experience in ServiceNow development • Experienced in ITSM configuration/design/implementation and requirements gathering
Key Skills Needed
• Strong knowledge on ServiceNow fundamentals, configuration & scripting • Configuring, developing and testing solutions on the platform to meet business requirements • Excellent problem solving & communication skill