ServiceNow IT Operations

Key Responsibilities

Design, develop, customize, and maintain ServiceNow applications and platform capabilities.

Support and enhance IT Service Management (ITSM) processes, including:

• Incident Management

• Problem Management

• Change Management

• Knowledge Management

• Configuration Management Database (CMDB)

Implement and support IT Operations Management (ITOM) capabilities, including:

• Discovery

• Service Mapping

• Event Management

• Cloud Management

Manage and enhance IT Asset Management (ITAM) for both hardware and software assets.

Support Enterprise Asset Management (EAM) functions, including:

• Asset Portfolio Management

• Asset Lifecycle Management

• Maintenance Planning

• RFID Implementation

• Workflow Automation

Support Field Service Management (FSM), including field workforce management, task assignment, scheduling, and execution tracking.

Develop and configure workflows, integrations, business rules, client scripts, and automation using ServiceNow best practices.

Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and optimize platform capabilities.

Ensure platform stability, performance, and adherence to ServiceNow development standards.

Required experience

Overall IT experience: 7+ years

Up to 4 years of strong hands-on ServiceNow experience

Proven experience in ServiceNow application development and customization

Hands-on experience with:

• ServiceNow IT Operations Management (ITOM)

• ServiceNow IT Asset Management (ITAM)

• IT Service Management (ITSM)

• CMDB and Discovery

• ServiceNow workflows, Flow Designer, integrations, and scripting

Experience with JavaScript, ServiceNow scripting, and REST/SOAP integrations is preferred.

Strong analytical, troubleshooting, and stakeholder management skills.

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM, or other relevant ServiceNow certifications