ServiceNow Technical Consultant

Responsibilities

· Create and maintain a detailed view of the existing architecture.

· Minimum 3 end to end projects experience in module of ServiceNow.

· Able to demonstrate implementation experience within minimum 3modules of ServiceNow workflows (IT, Customer, Employee & Risk)

· Establish architectural controls to ensure the correct technical solution are used when delivering business solutions.

· Expert in integrations with 3rd party applications

· Recommend emerging technology & process enhancements.

· Analyse the impact of new requirements.

· Resolve technical escalations, including responding to defects.

· Participate in process & requirement workshops, providing expertise best practices & emphasizing streamlined processes & systems.

· Manage all updates, enhancements, patches, and environment changchanges with the ServiceNow platform.

· Partner to identify and resolve technical issues.

· Consult with Product Owner on Strategy, Design and Engineering of Platform

· Create target state vision through designs, standards, and patterns.

· Assess technical debt for criticality and scope.

· Advise implementation design to ensure alignment with best practice and scalability.

· Identify and communicate platform capabilities and opportunities for platform roadmaps.

· Review and approve new standards, patterns, and practices.

· Collaborate with stakeholders including developers, product owners, technology leadership, business consumers and technical governance.

· Contribute to community forums and communities of practice withinthe company.

· Participate in SCRUM activities: Understand team’s deliverables and communicate prioritized list of work to be delivered.

Experience

· Bachelor’s in computer science, Information Systems or related discipline.

· 3+ years' IT experience working in related workflow tools.

· Knowledgeable of ITSM, workflow development practices and techniques.

· Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator.

· 3+ years' experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform.

· Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript.

· Experience with scrum and other agile based methodology of software development.

· Clear and concise written and verbal communication skills.

· Analytical, multi-tasking and problem-solving skills.

· Ability to work effectively in a team environment with aggressive deadlines and multiple priorities.