$2,400 - 2,800 monthly
Number of Applicants
:000+
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
ITCAN PTE. LIMITED
ITCAN PTE LTD , headquartered in Singapore, offers a full spectrum of integrated IT S/W Solutions & Services. Empowered to deliver enterprise client Server or web based solutions across the entire value chain, spanning on - site consulting services to turn key S/ W projects Regional Offices :...
Read more about the companyShare this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.