#SGunited Jobs Senior Manager, AI (Networks)

Job Summary

Lead AI-driven transformation of network operations by identifying automation opportunities, managing AI use cases end-to-end, and driving cross-functional collaboration to optimize workflows and realize measurable financial and operational benefits.

Responsibilities

• Lead AI-driven redesign of network operational processes across mobile, broadband, and TV domains to enhance efficiency and service quality
• Identify automation and optimization opportunities within operations, assurance, and service management workflows to improve productivity
• Manage end-to-end AI use cases from problem definition and current-state analysis through deployment and operational handover to ensure successful implementation
• Translate operational challenges into structured AI and automation requirements in collaboration with engineering and platform teams to deliver targeted solutions
• Drive cross-functional collaboration among networks operations, planning, deployment, and optimization teams to align objectives and execution
• Implement structured tracking of financial and operational benefits, including cost savings and productivity gains, to measure impact
• Monitor adoption, usage, and operational KPIs to ensure sustained value realization from AI and automation initiatives
• Ensure solutions comply with Networks–AIDA architecture standards, data governance, and AI compliance policies for consistency and security
• Evaluate build-versus-buy options and assess vendors for AI and automation solutions to support strategic decision-making
• Support the roadmap towards Autonomous Network Level 4 by advancing closed-loop automation capabilities

Required competencies and certifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or related discipline
• 5–10 years of experience in telecommunications, network operations, technology, or digital transformation roles
• Proven track record delivering AI, automation, or analytics initiatives in operational environments
• Experience managing cross-functional projects involving business, engineering, and vendor teams

Preferred competencies and qualifications

• Familiarity with telecom domains such as mobile, broadband, TV, OSS/BSS, or service operations
• Strong understanding of telecom network operations including assurance, provisioning, field operations, and optimization
• Knowledge of AI, machine learning, or advanced analytics applications in operations
• Understanding of automation frameworks, workflow orchestration, and closed-loop automation concepts
• Knowledge of data architecture, cloud platforms, and system integration
• Experience evaluating build-versus-buy decisions and working with vendors