SOC Manager

Role Overview

The F5 Security Operations Center provides DDoS and WAF services to our customers globally. You will have solid fundamental understanding of IT Operations, Network Operations, Sys Admin Operations, and/or IT Security Operations. You will lead a team of SOC Analysts/Engineers providing 24x7 security services. You'll manage the day-to-day duties of the team, maintaining a positive, productive, and professional work environment. You will work closely with the other SOC team managers, Engineering, Product Development, Sales, and other organizations to ensure all teams are working in alignment towards common objectives.

What You’ll Do

• Recruit and Manage SOC team, perform manager responsibilities like career development and mentoring, performance evaluations etc.

• Assigning and managing tasks, ensuring operational procedures are followed

• Engage with customers via phone, email or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction

• Be able to communicate IT, Networking and Security concepts to customers at all levels of experience and responsibility

• Ensure the SOC analyst team is always adhering to F5 Core Values

• Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5 

• Ensure procedures for all SOC teams are detailed and kept up to date

• Develop and implement processes for supervising key operational metrics

• Efficiently communicate/collaborate with SOC & other F5 security teams, conforming to F5 culture/standards/guidelines

What You’ll Bring

• A Bachelor’s degree or equivalent experience

• Minimum of 2+ years management experience or 4+ leadership (supervisor, tech lead) experience in an operations environment. Knowledge and experience working in 24x7 network and/or security operations centers.

• Experience in customer service/support and IT, network, or IT security incident management. 

• IT Security or IT Operations experience with corporate customers in production environments. 

• Understand security concepts, including web security, DDoS, online fraud, and Layer 4-7 protection/mitigation strategies. And understand networking fundamentals.

• Ability to inspire change through effective leadership, communication, planning, and execution.

• Experience driving efficiency, handling growth, and delivering results. 

• Passion, technical knowledge, and instincts to effectively lead a security operations team. 

• Good understanding of IT, Network, or IT SOC standard methodologies and a real passion for continuous improvement. 

What You’ll Get

• Hybrid working mode

• Career growth and development opportunities  

• Recognitions and Rewards

• Employee Assistance Program

• Competitive pay, comprehensive benefits, and cool perks

• Culture of Giving Back

• Dynamic Diversity & Inclusion interest groups