SOC Security Analyst

Job Description:

• Level 1 technical support for the customers and focus on fulfilling and resolving assigned incidents and service requests.
• Monitoring and reporting of systems: Network/System/Website up time and security alerts
• Assisting with the processing of user accounts, assisting in complex ticket requests, and participating in escalations with subject matter experts
• Hands-on experience in Unix/Linux and Windows administration
• Strong foundation in Internet protocols (TCP/IP) and security concepts
• Hands-on experience in Security Information Event Management System (SIEMS)
• Strong ability to understand and analyze log and network packet data
• Strong foundation in security threat and attack countermeasure
• Analytical problem solving and troubleshooting skill
• Effective time management and organizational skill
• Handles day to day call activities and volume
• Support and enhance internal processes, particularly Incident Management and Problem Management
• Ability to provide technical support over the phone and email with professional demeanor
• Require working on 3 varied shifts including night, weekends and holidays.