Software and Applications Manager

One North, a Singapore based IT Services firm is currently Software and Applications Manager - Singapore Citizens / Singapore Permanent Residents  - with minimum 8+ years of experience as perdetails given below

Roles and Responsibilities :-

• End-to-end management of assigned software applications across SDLC including support, enhancements, releases, upgrades, and change requests.
• Ensure application stability, availability, performance, security, and compliance with internal IT standards.
• Manage incident, problem and change management activities in coordination with support and infrastructure teams.
• Work with technical teams to assess application issues, priorities fixes, and drive timely resolution.
• Coordinate with teams for system maintenance, integration, upgrades, and support.
• Ensure proper documentation of application architecture, functional flows, SOPs, release notes, and support processes.
• Facilitate Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Support product owners and business stakeholders in backlog prioritization sprint readiness.
• Remove delivery blockers and help teams maintain sprint discipline and Agile best practices.
• Track sprint progress, velocity, risks, dependencies, and delivery commitments.
• Plan, manage, and deliver application projects, enhancements, and transformation initiatives.
• Define project scope, timelines, milestones, risks, dependencies, and resource plans.
• Coordinate with business, technology, QA, security, infrastructure, and vendor teams to ensure smooth delivery.
• Prepare project status reports, RAID logs, steering committee updates, and management dashboards.
• Manage project budgets, timelines, stakeholder expectations, and escalation processes.
• Ensure successful release planning, UAT coordination, production deployment, and post-implementation support.

Required Skills and Experience

• Minimum 8+ years of experience in software application management, application delivery, and IT project delivery in BFSI.
• Prior experience working in Insurance Domain.
• Strong experience managing enterprise applications release.
• Good understanding of SDLC, Agile/Scrum, release management, incident management, and change management.
• Experience acting as Scrum Master, Project Manager, Delivery Manager with Application Manager.
• Strong stakeholder management across business, technology, vendors, and senior leadership.
• Good understanding of software development, integrations, APIs, databases, cloud platforms, and application support models.
• Experience with tools such as Jira, Confluence, ServiceNow, Azure DevOps, or similar platforms.
• Ability to manage multiple priorities, risks, dependencies, and timelines in a fast-paced environment.
• Excellent communication, coordination, documentation, and leadership skills.

Preferred Skills

• Scrum Master, PMP, Prince2, ITIL, or Agile certification.
• Experience in banking, insurance, telecom, healthcare, logistics, or large enterprise environments.
• Experience managing CRM, ERP, digital platforms, customer-facing applications, or internal business applications.
• Knowledge of cloud platforms such as AWS/ Azure.

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.