Solution Designer in Telecom CRM & POS

We are currently seeking suitable candidates for the position of Solution Designer to support our Telecom CRM and POS project.

Please share profiles of candidates who meet the following requirements:

Mandatory Skills & Experience:

• Minimum 3 years’ experience in evaluating business problems and developing solution designs for the CRM and POS areas
• Strong ability to collaborate effectively with business stakeholders, vendors, and offshore delivery teams, ensuring alignment across business, technology, and partner organizations.
• Excellent stakeholder management, communication, and presentation skills, with the ability to clearly communicate solution options, risks, dependencies, delivery status, and business impacts.
• Solid understanding of CRM and POS application ecosystems, including customer lifecycle management, sales processes, order management, and retail operations.
• Proven experience in solution design and architecture, translating business requirements into scalable, resilient, secure, and maintainable CRM and POS solutions.
• Experience integrating CRM and POS platforms with downstream systems such as billing, finance, receivables, inventory, and customer engagement platforms.
• Developing the requirements traceability matrix based on the business requirements showing that all requirements are either covered or explicitly rejected
• Hands-on technical expertise in enterprise applications, including system configuration, production support, troubleshooting, systems integration, batch processing, data migration, and data analysis.
• Strong analytical and problem-solving skills, with the ability to conduct impact assessments, identify dependencies, and recommend optimal solution approaches.
• Ability to lead solution workshops, drive technical discussions, and manage end-to-end solution delivery across multiple cross-functional teams and vendors.
• Experience supporting digital transformation initiatives, ensuring solutions align with enterprise architecture standards, operational requirements, and business objectives.
• Support of production Incidents through root cause analysis to identify if the production issues were as a result of a design defect.

Preferred Skills:

• Experience with China vendor BSS products, particularly in charging and billing domains.
• Experience in telecom billing and BSS environments, including consumer billing, billing cycles, rating and charging, and high-volume batch processing.
• Familiarity with system integration patterns, API-based architectures, and enterprise application ecosystems.