Job Description - Solution Engineer

Responsibilities:

  • Solutions delivered on time and on budget.
  • Perform maintenance on time.
  • Provide timely and satisfactory issues resolutions.
  • Conduct training, presentation to internal and external customers.
  • Manage internal and external customers.

During Solutions Delivery Phase:

  • At site survey to ensure infra and network is in accordance to solutions requirements.
  • Install, Configure solutions at sites.
  • Manage User Acceptance testing at sites.
  • Conduct User training at sites.
  • Document handover items for customers at sites.

During Maintenance Phase:

  • Ensure all delivered solutions are in operation.
  • At site or remote to support and troubleshoot issues related to the delivered solutions.
  • At site to perform solutions preventative action, monthly patching or upgrade.
  • At site testing and delivery of Samsung devices.
  • Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation.

Requirement:

  • Diploma or Degree in Computer Science or Information System related fields
  • Server and/or cloud certificate is highly preferred.
  • 3 - 8 years of experience in network administration, QA testing, software installation and maintenance is preferred.
  • Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc.).
  • Knowledge in the configuration management such as AD, CA, DNS etc.
  • Knowledge in the use of database: MSSQL, MYSQL etc.
  • Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment.
  • Excellent problem solving, and analytical thinking.
  • Good at documentation (specification, user guide creation)
  • Excellent communication skills; able to present technical topics to non technical audience.
  • Self Starter, positive attitude and customer oriented.
  • Must be a Singaporean

Preferred Qualification:

  • Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus.
  • Programing and software development skill in Java, XML, HTML, Android development are a plus.
  • Project Management experience and/or certificate.
  • Experience in designing cloud system environment, able to manage cloud resource with automation.
  • Ability to take up a new technology and perform development based on client requirements.
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About the Company

SAMSUNG SDS ASIA PACIFIC PTE. LTD.

SAMSUNG SDS ASIA PACIFIC PTE. LTD.

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