Solution Product Manager (Cards & Payments)

Role Overview

The Solution Product Manager serves as a key bridge between Business Development (BD) and Product/Engineering teams, owning the end-to-end design and delivery of payment and acquiring solutions from pre-sales through go-live.

You will help banks, brands, and fintech partners rapidly integrate our payment capabilities—including card payments, e-wallets, QR payments, bank transfers, and Buy Now Pay Later (BNPL)—ensuring solutions are commercially viable, technically feasible, compliant, and scalable, while improving payment conversion rates and user experience.

Key Responsibilities

Pre-sales & Solution Design

• Partner with BD teams during commercial discussions to understand clients’ business models and payment use cases;
• Translate client requirements into standardized acquiring and payment solutions (API / SDK / Portal / White-label);

• Prepare Partner Solution Documents, including:

1.   Functional scope
2.   Data flows
3.   Payment journeys
4.   KYC / settlement structures
5.   Compliance considerations

• Evaluate feasibility and impact of customised requirements, clearly defining product boundaries.

Integration & Go-Live Delivery

• Act as the primary product and technical point of contact for clients;
• Coordinate closely with internal Product, Engineering, Settlement, and Risk teams;
• Produce delivery artefacts such as:

1. Integration Guides
2. UAT Checklists
3. Go-live Plans

• Track client integration, testing, and go-live progress to ensure delivery quality;
• Capture best practices and convert delivery experience into reusable templates and internal knowledge

Product Standardisation & Feedback Loop

• Consolidate common client requirements and drive productisation;
• Continuously improve standard APIs, SDKs, and solution templates;
• Contribute to enhancements of the Developer Portal and Sandbox, improving integration experience.

Internal Collaboration & Knowledge Management

• Establish structured handover mechanisms across BD, Implementation, and Support teams;
• Maintain solution FAQs and internal knowledge bases;
• Provide regular product and technical training to BD and Partner Success teams.

Requirements

Basic Qualifications

• Bachelor’s degree or above in Computer Science, Information Systems, FinTech, Payments, or related fields preferred;
• 5+ years of experience in Product Management, Solution Architecture, or Technical Consulting;
• Hands-on knowledge in at least one of the following domains:

1.   Acquiring / Payment Processing / Clearing & Settlement / FX
2.   Card payments, e-wallets, QR payments, BNPL
3.   Banking-as-a-Service (BaaS) or Fintech API platforms

• Ability to read and write API documentation;
• Strong cross-functional communication skills;
• Fluent written and spoken English and Mandarin.

Nice to Have

• Experience working with banks, payment institutions, or card schemes (Visa/Mastercard);
• Familiarity with ISO8583, PCI-DSS, KYC/KYB standards;
• Experience managing UAT and delivery projects;
• Experience collaborating with multi-country or distributed teams.

Role Attributes

• Able to switch fluently between business language and technical language;
• Strong at abstracting customised requirements into scalable, standardised product capabilities;
• Highly structured thinker with clear documentation and communication skills;
• Strong sense of ownership, capable of independently driving multi-party delivery;
• Passionate about building and productizing payments and acquiring infrastructure.