SuccessFactors (SF) Solution Architect (Ref 26454)

Responsibilities:

1. Enterprise HR Architecture & Transformation

• Define end-to-end HR solution architecture across multiple SuccessFactors instances, legacy systems, and manual processes.
• Establish a harmonised global HR architecture while accommodating regional and legal entity differences.
• Lead architecture strategy for consolidation, simplification, and scalability across business clusters.
• Including defining contingency integration architecture for scenarios where necessary.
• Translate business priorities into a technology-enabled HR transformation roadmap.

2. Multi-Instance SAP SuccessFactors Strategy

• Assess and rationalise multiple SAP SF instances, identifying consolidation or federation opportunities.
• Design integration and data architecture across instances and a multi-system ecosystem spanning payroll, ITSM, finance, time management, and regional HR platforms.
• Establish standards for configuration, extensibility, and governance

3. HR Process Enablement & Digitisation

• Architect solutions to digitise and standardise HR processes across geographies and entities
• Enable automation, case management (ServiceNow as primary platform), and workflow modernisation, including design of SF to ServiceNow integration for HR service delivery.
• Define process standards and digital service delivery models

4. Data, AI & Digital Experience Enablement

• Drive HR data architecture, harmonisation, and governance to ensure high-quality, consistent data.
• Configure and enable in-scope GenAI-assisted features including Joule (MSS quick actions), including any agentic frameworks and Talent Intelligence Hub skills standardisation and establish architecture patterns for future GenAI extension.
• Design data models and flows to support advanced analytics and productivity insights.

5. Integration & Ecosystem Architecture

• Define architecture for integration across: SAP ecosystem (SF modules), Non-SAP HR tools and platforms.
• Experience in SAP CPI/BTP as the primary integration middleware platform.
• Manual processes and legacy systems.
• Lead selection and design of integration patterns (API, middleware, event-driven)

6. Business Value Realisation

• Align architecture decisions to core business outcomes:
• Improved HR and business productivity
• Reduced total cost of ownership (TCO) and HR cost-per-head ratio
• Enhanced data quality to enable digital innovation
• Improved employee and manager experience
• Establish KPIs and value tracking mechanisms

7. Stakeholder & Governance Leadership

• Work with global HR, IT, and business stakeholders across clusters and regions including engagement with Change Advisory Board (CAB) governance processes for foundation object and structural changes.
• Lead architecture governance, design authority, and decision-making forums
• Provide thought leadership and advisory across complex transformation programs

Requirements:

• 10+ years experience in HR technology, with deep SAP SuccessFactors expertise
• Proven experience as a Solution Architect on large-scale, global HR transformation programs
• Experience handling multi-instance SAP SuccessFactors landscapes in global organisations with multiple legal entities and joint ventures.
• Experience in HR operating model transformation and process digitisation
• Strong knowledge of:
  i) Breadth knowledge across all in-scope SF modules: Employee Central, Compensation & Variable Pay, Recruiting, LMS, Performance & Goals, Succession & CDP, and Time Management.
  ii) HR process standardisation and operating models.
  iii) Familiarity with UKG (Ultimate Kronos Group) integration architecture and data flows between UKG and SAP SuccessFactors Employee Central.
• Experience with: Integration architecture (SAP CPI / middleware), familiarity with ITSM platforms (ServiceNow) and programme/project management disciplines across large-scale HR transformation programmes, Data architecture and governance and HR automation and digital workflows
• Strong understanding of HR digital transformation trends and maturity models, Application of AI / GenAI in HR (conceptual to practical), Intelligent automation and emerging HR technology
• Hands-on familiarity with SAP Joule configuration and Talent Intelligence Hub (skills standardisation) is advantageous given their inclusion in project scope 
• Ability to translate ambiguous business challenges into structured solutions, influence senior stakeholders across geographies and functions and lead cross-functional teams and decisions across multiple workstreams
• Required Qualifications: SAP SuccessFactors certifications (EC, Architect, Integration), SAP Activate certified or equivalent SAP implementation methodology certification
• Experience in highly regulated or complex global industries with exposure to M&A, carve-outs, or multi-entity harmonisation

Licence no: 12C6060