Support Assistant ($2500 to $3000) #NJN

Responsibilities

• Responsible in providing applications support to end user (e.g. MS Office, Windows, Glovia etc).

• Assist in creating reports template, customization in Glovia.

• Primary support for email administration, include user creation, password assignment and user training on email usage.

• Assist in assigning User ID and Passwords to determine the level of security to be attached to all applications.

• Provide secondary support to Helpdesk & End User support in PC, laptop, hardware and software.

• Responsible for problem troubleshooting and developing solution pertaining to problem encountered in applications.

• Provide basic training to users for applications (e.g. Glovia, Endpoint, VPN, O365, etc).

• Responsible for PR creation, liaising with vendors and managing vendors.

• Responsible for assisting IT Manager in Project Management, IT documentation, etc.

• Responsible to complete ad hoc tasks as delegated by IT Manager.

• Required to travel to MS site for on-site support.

Requirements

• Hands on expert level experience with two or more of the following and strong understanding of the remaining technologies:

  • OS Administration (Linux/Windows, etc.)

  • OS Installation (Linux/Windows, etc.)

  • Microsoft application (Excel, Powerpoint, Word, etc.)

  • OS installation/Administration experience

  • Virtualization (VMware, Hypervisor etc.)

  • Basic knowledge Networking, security, infrastructure

  • Basic knowledge of ERP, MES

• Demonstrated strong trouble shooting and investigative skills
  

  Jessica Nguyen Huynh Thanh Truc

  CEI Reg. No. R23113787

  EA License No. 99C4599

  We regret that only shortlisted candidates will be notified.