Team Lead - Billing & Collections

Responsibilities and Tasks of the Team Leader:

1. Customer Billings:
   • Billing Process:
     • Review and process 100 customer billings in Workday monthly, ensuring timely refunds and collections.
     • Ensure that billings are processed within 3 working days, aiming for 95% of billings raised for the respective month
   • Debt Recovery:
     • Implement debt recovery actions according to policy, with no more than 5% of receivables overdue by 60 calendar days .

Key Skills and Experience Required:

• At least 7 years of relevant working experience in a Finance role.
• Proven leadership and supervisory track record.
• Strong understanding of Financial Reporting Standards, Finance policies, and procedures.
• Competence in managing multiple stakeholders, problem-solving, and organizational skills .

Performance Metrics:

• Ensure KPIs such as timely processing of staff claims, customer billings, and vendor payments are met.
• Maintain a strong focus on accuracy and compliance, especially in bank reconciliations and financial reporting .

Additional Responsibilities:

• Provide monthly KPI performance reports by the second week of the following month.
• Attend periodic meetings with the Account Manager to discuss contract performance and service delivery .

These detailed responsibilities highlight the multifaceted role of the Team Leader in managing financial transactions, ensuring compliance, and maintaining high service standards.