Team Lead - EUC (Banking)

Our client a large financial institution is looking for an experienced Team Lead EUC to drive digital workplace transformation, service strategy, and business enablement across the APAC region.

Responsibilities

• We are seeking an experienced EUC Team Lead to oversee the day-to-day delivery, support, and continuous improvement of end-user computing services. This role combines hands-on technical leadership with team management, ensuring a secure, reliable, and productive digital workplace experience for all users.

  Key Responsibilities

  • Lead and mentor a team of EUC engineers and desktop support specialists, ensuring high performance, skill development, and service excellence.

  • Oversee the deployment, configuration, maintenance, and support of end-user devices including desktops, laptops, mobile devices, and peripherals.

  • Manage Microsoft 365 stack (Intune, Endpoint Manager, Windows client security) and endpoint management tools to ensure secure and compliant device configurations.

  • Drive the adoption and support of collaboration tools such as Teams, Zoom, and WebEx, ensuring seamless user experience.

  • Implement and manage remote access and zero-trust solutions (e.g., Zscaler Private Access, VPN) to support hybrid and remote working models.

  • Own incident, request, and problem management for EUC-related issues, ensuring timely resolution and high user satisfaction.

  • Develop and maintain standard operating procedures, knowledge bases, and user training materials for end-user technologies.

  • Lead EUC-related projects including OS migrations, hardware refreshes, software rollouts, and security patch management.

  • Monitor and report on EUC service KPIs (uptime, resolution time, user satisfaction, compliance) and drive continuous improvement initiatives.

  • Collaborate with InfoSec and Infrastructure teams to enforce endpoint security policies, data protection, and compliance standards.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or related field; advanced degree is a plus.

• 10+ years in IT Service Delivery or End User Services with regional, multinational experience; prior team lead or managerial role required.

• Deep knowledge of End User Computing including Microsoft 365, Intune, endpoint management, Zscaler, collaboration tools (Teams, Zoom, WebEx), and endpoint security.

• Strong understanding of ITIL frameworks (Incident, Problem, Change Management) and service delivery best practices.

• Excellent problem-solving, communication, and stakeholder management skills.
  

  Interested candidates please email your latest resume to [email protected]