Technical Field Engineer

Company Overview

J P Infotech combines industry-specific management experience and consulting expertise with deep process and technology knowledge. We serve clients across IT strategy, enterprise integration, and process optimization to deliver cost-effective, efficient solutions.

Job Summary

You will monitor and maintain IT systems 24/7 to ensure uptime per SLA, respond promptly to incidents, perform hardware and software troubleshooting, coordinate with suppliers, and support customers to resolve technical issues effectively.

Responsibilities

• Monitor and maintain hardware and software systems continuously to meet SLA uptime commitments
• Respond onsite as first responder to incident and service calls, troubleshoot and resolve issues including basic repairs and parts replacement
• Create, update, and track tickets in the ticketing tool until closure, ensuring SLA compliance
• Escalate incidents following the established escalation matrix when necessary
• Perform regular preventive and corrective maintenance on system hardware and computer-based systems
• Coordinate with third-party suppliers and contractors to diagnose and resolve hardware, software, and network issues
• Liaise closely with customers to address service concerns and solve technical problems promptly
• Collaborate with technical teams to resolve advanced issues as needed
• Execute Install, Move, Add, Change (IMAC) activities as assigned
• Document and hand over all materials properly during shift changes
• Perform ad-hoc duties as assigned
• Build sustainable customer relationships by providing proactive and attentive service

Preferred competencies and qualifications

• Higher NITEC in Electrical, Electronics, IT or equivalent
• Experience in IT system support and hardware maintenance
• Knowledge of electrical/mechanical drawings, service/repair manuals, or diagrams
• Basic understanding of networking and database management
• Background in airport operations
• Strong communication and interpersonal skills
• Self-starter with motivation and critical thinking skills to embrace challenges
• Ability to work independently and collaboratively in a team
• Capability to interact professionally with all levels of personnel and work effectively under stress
• Willingness to undergo training

Other Information

• Working hours: Rotating 12-hour shifts or as assigned
• Shift pattern: 3 days work followed by 2 days rest, then 2 days work followed by 3 days rest
• Shift rotation: 2 months day shift followed by 2 months night shift
• Reporting location: Woodlands RTS
• Ability to travel to other sites during shifts may be required