Technical Lead (ServiceNow)

Experience: 7+ years (ServiceNow), 3+ years in lead role

Module Expertise- App Engine

Role Overview:

In addition to the responsibilities of the ‘Senior ServiceNow Developer’, the Technical

Lead will be responsible for providing overall technical leadership for client

implementations on the ServiceNow platform. This includes driving solution

architecture, guiding the development team, ensuring adherence to best practices,

overseeing code quality and performance optimization, managing technical

escalations, and ensuring successful end-to-end delivery aligned with client and

business requirements.

Key Responsibilities:

• Lead the technical design and implementation of ServiceNow solutions

leveraging App Engine and CSM capabilities

• Own overall solution architecture, technical standards, development best

practices, and platform governance

• Review and approve technical designs, customizations, integrations,

scripts, workflows, and data models

• Provide technical leadership and mentorship to developers,

administrators, and integration specialists

• Drive adoption of Out-of-the-Box (OOTB) capabilities and ensure optimal

platform scalability and maintainability

• Collaborate with Solution Architects, Business Analysts, QA teams, and

client stakeholders to ensure successful solution delivery

• Lead technical estimation, feasibility analysis, and sprint planning

activities

• Oversee integration architecture and guide API, middleware, and data

migration strategies

• Ensure adherence to coding standards, security policies, performance

optimization, and documentation practices

• Support and govern development activities related to Business Rules,

Client Scripts, Script Includes, Flow Designer, UI Policies, UI Actions, and

Service Portal components

• Provide guidance during SIT, UAT, defect triage, and production issue

resolution

• Support release management, deployment planning, cutover activities,

and go-live stabilization

• Identify technical risks, dependencies, and improvement opportunities

throughout the project lifecycle

• Conduct code reviews and ensure high-quality deliverables aligned with

ServiceNow best practices

• Support platform enhancement initiatives and continuous improvement

activities

Required Skills:

• Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script

Includes

• Experience with integrations (REST/SOAP, MID Server)

• Knowledge of ServiceNow security, roles, ACLs

• Experience in government / regulated environments is a plus

• Hands-on experience with ServiceNow App Engine development

• Strong working knowledge of JavaScript and Glide API

• Experience with update sets, deployments, and environment management

• Practical experience in CSM modules implementations

Certifications (Mandatory)

• ServiceNow Certified Implementation Specialist – Customer Service

Management (CSM)

• ServiceNow Certified System Administrator (CSA)

Additional Requirements

• Hands-on experience in App Engine and CSM

• Resource must be based in and work from Noida ODC (BCA-approved

location)

• Exposure to ATF (Automated Test Framework) or AutomatePro

Educational Qualification

• Bachelor’s degree (B. Tech / BE) in Computer Science, Information Technology,

Electronics, or related engineering discipline is required

• Master’s degree (M. Tech / MCA or equivalent postgraduate qualification) is

preferred