Technical Support Engineer (IT Security, Japanese speaking)

• Company: Security Software
• Location: Central
• Position: Technical Support Engineer (Japanese speaking)(20293)

Overview:

The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer will report to the Head of Customer Experience (APAC).

Job Description:

• Use software tools to diagnose and solve complex issues and service outages
• Conceptualize and articulate ideas clearly and concisely
• Resolve problems in compliance with established processes
• Ensure timely escalation of critical customer related issues through proper channels
• Ensure timely resolution of customer issues
• Collaborate with other Technical Support specialists and R&D engineers
• Develop and maintain a strong relationship with new and existing customers
• Develop and maintain an extensive working knowledge of The Company's solutions
• Contribute to the evolution of our software and Support processes
• Participate in the elaboration of technical documentationand knowledge base article
• Properly document issues encountered in the field in The Company's trouble ticket system and customer relationship -management (CRM)tool
• Provide other on site field support on ad hoc basis when required (May require overseas travel)

Job Requirements:

• Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
• Fluent and proficient in verbal and written communication in Japanese to communicate with Japanese speaking clients and colleagues
• Experience working with a video security system over IP –CCTV system or Access control
• Excellent knowledge of networking principles and IP protocols
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• With CCNA is a plus
• Comfortable to travel overseas when required

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining ,disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
EA License No:90C4069