Test Engineer - HLe

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com

RESPONSIBILITIES

• Perform system-level validation and performance tracking for Intercept-Solve self-help solutions using analytical dashboards.
• Ensure accurate and timely release of self-help videos, including metadata setup in Widen and posting to target channels.
• Share self-help videos and playlists with Social Media support teams.
• Track video effectiveness through engagement metrics (views, likes, shares) and quality indicators (Case Rate, Star Rating).
• Analyse customer sentiment and feedback from dashboards and social media channels.
• Provide insights and recommendations to improve self-help video content.
• Share weekly updates on release status, effectiveness, and insights with DfSH and Project V teams.
• Support the development of a blueprint for future self-help video creation.

• Bachelor's degree in engineering, Information Systems, Data Analytics, Communications, or a related field.
• Minimum 2 years of experience in analytics, content operations, reporting or digital support environment.
• Experience in analytics, reporting, or performance tracking using dashboards and metrics.
• Familiarity with digital content management, video platforms, or metadata tools (e.g. Widen) is an advantage.
• Ability to analyse customer feedback and sentiment data from surveys, ratings, and social media channels.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Good communication skills with the ability to present insights and updates to stakeholders.
• Ability to work cross-functionally with technical, content, and support teams.
• Proficient in Microsoft Excel, PowerPoint, and dashboard-based reporting tools.

Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.

Employment offers from Beyondsoft International (Singapore) Pte. Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft International (Singapore) Pte. Ltd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.