Unified Communications and Access Surveillance Support Engineer (Ref 26465)

Responsibilities

• Administer and update direct inward dialling records and manage related telephony requirements.

• Perform installation, relocation, decommissioning, and return material processing for voice and video hardware.

• Manage equipment logistics, including receiving, unboxing, storage, and inventory control.

• Provide onsite support for video conferencing systems, desk phones, and emergency wall-mounted communication units.

• Maintain accurate technical documentation and support end-to-end asset creation processes.

• Coordinate and escort voice and video service providers during onsite works.

• Provide tier 1 and tier 2 technical support, diagnostics, and incident resolution for communications services.

• Deliver technical setup and live support for major events, live streams, and high-level virtual meetings, including audio, mixer, and camera configuration.

• Manage security system support in accordance with established service levels.

• Monitor system performance and implement optimisation or corrective action where required.

• Troubleshoot hardware and system issues related to physical security infrastructure.

• Coordinate with IT, security, facilities, and external vendors on implementations and network-related requirements.

• Support pilot activities, migration work, and deployment of access surveillance solutions.

• Develop operational guidelines and provide training for users and support staff.

• Assist with regional setup and administration activities for security operations.

Requirements

• Diploma/ Degree in Computer Science, Computer Engineering or equivalent 

• Minimum 2 to 4 years relevant working experiences in Unified Communications

Licence no: 12C6060