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WORKPLACE IT SUPPORT ENGINEER

salary Salary :

$4,000 - 6,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - WORKPLACE IT SUPPORT ENGINEER

Workplace Support (WPS) Engineer

Provides end-user IT support and hands-on (“hand & eyes”) assistance for desktops, laptops, peripherals, and local applications, while supporting local and global IT operations.


Key Responsibilities

  • Deliver 1st & 2nd level IT support to end users
  • Provide Hand & Eyes support to regional and global IT teams
  • Manage and monitor IT tickets (ITSM tool)
  • Support hardware/software deployment, upgrades, and maintenance
  • Manage IT assets, purchases, and invoices
  • Ensure user satisfaction and service quality
  • Support security, compliance (ISO, ISAE), and risk management
  • Maintain data confidentiality, integrity, and availability
  • Assist with budgeting and cost control
  • Provide training and guidance to users
  • Support local and global IT projects

Technical Skills Required

  • Windows (10, Server 2012 R2 / 2016), Hyper-V
  • ITIL 4 (certified preferred)
  • Patch & Vulnerability Management
  • Networking: LAN, WAN, WiFi
  • Dell servers, storage & backup (DPM, tape)
  • Citrix, VPN, infrastructure services
  • Microsoft O365 / Active Directory user management

Key Deliverables

  • Deploy and manage OS, devices, and IT assets
  • Respond to incidents and requests within SLA
  • Support end-user technical needs
  • Maintain IT asset documentation and registers
  • Ensure server backup, patching, and monitoring
  • Manage Active Directory and application access
  • Support local infrastructure (servers, network, ISP)
  • Improve knowledge base (e.g., Azure Chatbot)
  • Handle procurement, expenses, and IT budget activities
Original job WORKPLACE IT SUPPORT ENGINEER posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

TMF SINGAPORE H PTE. LTD.

TMF Group helps businesses expand seamlessly across borders. With dedicated Accounting, Legal and HR & Payroll professionals, we take care of the details to let our clients focus on achieving their global ambitions. Our qualified team of professionals around the world has the local knowledge and...

Read more about the company

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