Customer Care Intern

We’re looking for someone energetic, proactive and resourceful to ensure the smooth and efficient running of our delivery operations. If you love delighting customers, take complete ownership of your duties, and strive for excellence, we want to hear from you. Applicants who can only do flexible or part-time arrangements are welcome too!

You will:

•  Get a fully immersive experience into what it’s like working in Customer Care. 
• Work closely with the Customer Care Team.
• Help create a world class customer experience.
• Maintain long-term customer relationships by identifying and assessing customers’ needs and providing top-notch support.
• Support and develop the customer care strategy and KPIs.
• Reply and resolve all customer conversations.
• Handle customer complaints and provide appropriate solutions / alternatives.
• Work effectively with cross-functional teams to communicate insights from customer interaction and feedback for product and service improvement.
• Meet customer satisfaction score and average response time targets.
• Follow and assist in improving communications guidelines and policies.
• Always go the extra mile to delight customers.

We’re looking for:

• Strong management and communication skills.
• Desire to go the extra mile to delight customers.
• Intellectual curiosity.
• Ability to start and get things done.
• Ability to handle ambiguity.
• An existing student in local school (preferred but not mandatory)

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact. 
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standard.

You should include these in your application:

• CV or LinkedIn profile. 
• Tell us about a time where you had to work on a task that seemed to be extremely challenging, and how you overcame it?
• What are your favourite projects? What motivates you? What is something you believe that nearly no one agrees with you on?