Restaurant Manager

Job – Objective / Position Description:

• Overall responsible for smooth operations and profitability of the restaurant.
• Build sales and control costs within the budget to meet/exceed expected business results.
• Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements.
• Ensure restaurant is fully staffed up as well as employees are led and developed to achieve the expected work performance and productivity.
• Participate and execute corporate CSR plans.

Required to- DO (Key Result Areas & Activities)

1. Daily Operations & Customer Handling :

· Responsible for the overall financial & business performance of the restaurant.

· Monitor the performance standards of raw & finished product quality, service speed and quality, cleanliness and sanitation.

· Measures external guest’s satisfaction and executes plan to improve their satisfaction and increase their loyalty.

· Effectively schedules work shift according to Floor Positioning Guide (FPG) to meet operations needs and optimize manpower utilization.

· Responsible for compliance of work and service standards, food preparation, hygiene standards in accordance with the restaurant Quality, Service, Ambience & Value (QSAV) guidelines, other policy guidelines established by the RV Group and the relevant regulatory requirements.

· Oversee the implementation of in-restaurant procedures for new products and services.

· Use proper security and verification procedures when handing deposits and the contents of the safe.

· Ensure all restaurant business & people related documents are maintained and recorded appropriately for future reference.

· Complete all daily paperwork, periodic inventories and statistical reports accurately and on a timely basis. Conduct necessary analysis and take appropriate action for improvement.

· Possess full knowledge on food, beverages and other products & services served/provided by the Restaurant.

2. Sales Building and Cost Management :

· Responsible for achieving monthly sales target by deploying the local store marketing (LSM) strategies leveraging on correct and updated data.

· Take necessary measures to ensure promotions are executed effectively to achieve/exceed the expected sales result.

· Monitor spending and expense items that are within the restaurant limit in ensuring budgets are met.

· Accurately projects and controls all P&L line items.

3. People Care :

· Build restaurant staffs commitment by demonstrating and reinforcing the leadership behaviours and work standards.

· Develop and follow through on restaurant staffs development plan to increase their loyalty and commitment, and pride with the outlet’s experience.

· Ensure all restaurant staff understand and adhere to all appropriate personnel policies, labour laws, security and safety procedures.

· Recruit, select and retain an optimum number of restaurant staffs, who are enthusiastically dedicated to guest satisfaction.

· Oversee and review performance appraisals based on defined goals and objectives for all restaurant staffs in a timely manner.

· Administer in-restaurant employees’ welfare & benefits packages, as well as payroll procedures.

· Maintain records for safety and appropriately documents contributions and performance in personal file.

4. Food Safety / Sanitation :

· Enforce and manages all food safety and sanitation requirement and practices as per company standard and statutory requirements.

· Maintain critical standards for raw and cooked food quality, beverages, service speed and quality, cleanliness and sanitation.

· Inspects food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times.

5. Workplace Safety & Security :

· Ensure all security procedures (cash deposits, staggered method of opening, closing, etc.) are executed accordingly.

· Maintain all physical aspects of the restaurant, including landscaping, building, equipment, etc and ensure it is following the documented inspection and testing standards.

· Ensure all workplace safety policies procedures are maintained and adhered to at all times.

· Undertake regular practices of emergency & evacuation procedures and enforce compliance when need arises.

Required to- DO (Key Result Areas & Activities), con’t

6. Workplace Safety & Security :

· Undertake risk assessments on all restaurant specific issues, where the absence of such could put employees and guests at risk.

· Undertake full investigations of workplace incidents in the restaurant promptly and act upon any rectifications or work improvements.

7. Others :

· Perform any other additional responsibilities as assigned by Asst District Coach / District Coach.

Required to - KNOW (Skills, Knowledge & Behaviours)

- Candidate must possess at least a Professional Certificate or Diploma in

Food & Beverage, Hospitality, Hotel Management or equivalent.

- At least 4 years’ of working experiences as supervisory role in similar industry.

- Those without professional qualifications must have minimum of 6 years of related working experience (full time employment) in similar industry with good track records.

- Can speak English fluently and has ability to read and write English sufficiently.

- Proficient in the full spectrum of casual / fine-dining restaurant function, including food planning and preparation, cost management, customer handling, workplace safety & security, regulatory requirements, people management, recordkeeping, etc.

- Understand and have experience working with Point-Of-Sales (POS) system.

- Meticulous, mathematically incline and possess good people skills.

- Analytical, strong in problem identification, problem solving and decision making.

- Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant.

- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts and schedules.

- Self-discipline and self-motivated with dynamic personality to always strive for better results.

- Always maintain high standard of personal hygiene, neatly attired and professionally groomed.

- Enjoys interacting with people and serving guests.

- Possess enthusiasm in learning and keen to get feedback for improvement.

- Ability to engage in physical activities which requires long hours of standing during the working shift.

- Require to work on rotating shift basis which include weekends and public holidays.

Working Hours/Location• Islandwide • Rotating Shift

Salary Range> Commensurate with Experience

√ Attractive Salary Packages √ Sales Incentive √ Referral Incentive √ Performance Bonus √ Medical&Dental Benefits √ Training&Certification √ Career Advancement √ Annual Leave (up to 18days) √ Staff Meal/Discount √ Birthday Vouchers

Call us now at 9474 7534 or Email us at [email protected]

*We regret to inform you that only shortlisted candidates will be notified.*