Marketing and Business Operations Intern

About Alcotech

Alcotech Pte Ltd specializes in Infectious Disease Kits and Medical Device Regulatory Affairs. We support medical device manufacturers in navigating complex regulatory landscapes and securing market access across Singapore and Southeast Asia.

Role Overview

We are seeking a driven and detail-oriented Marketing and Business Operations Intern (credit-bearing) to support our daily operations while contributing to our marketing and growth initiatives. This role offers hands-on experience across operations, marketing, and sales, providing a strong foundation for a future career in the medical device or healthcare industry.

Learning Outcomes

1. Analytical Skills: problem-solving and analytical capabilities through process optimisation, data tracking, and marketing performance analysis
2. Marketing & Commercial Exposure: hands-on experience in digital marketing, product positioning, and marketplace management in a regulated industry
3. Interpersonal Development: communication and teamwork with customers, logistics partners, and internal teams
4. Operational Excellence: practical experience in business operations, logistics coordination, and process improvement

Marketing & Sales Support

1. Create, update, and optimise product listings across online sales platforms (e.g. marketplaces, website)
2. Assist in developing marketing content such as product descriptions, visuals, and promotional materials
3. Support digital marketing efforts including social media, email campaigns, and online promotions
4. Analyse basic marketing and sales data to identify trends and improvement opportunities
5. Work with the team to improve product positioning and customer engagement strategies

Business Operations

1. Assist in the daily management of business operations, including logistics coordination, process improvement, and task execution
2. Manage marketplace orders and ensure smooth order fulfillment
3. Coordinate with logistics partners to ensure safe and efficient handling of goods
4. Support drug testing operations when required
5. Conduct diagnostic checks on malfunctioning Alcohol Testers

Customer Experience

1. Respond to customer inquiries and ensure timely issue resolution
2. Maintain high standards of customer satisfaction through clear communication and follow-ups

Requirements

1. Keen interest in marketing, business operations, and/or healthcare industry
2. Proactive, organised, and able to handle multiple tasks
3. Strong communication skills and attention to detail
4. Able to commit to a full-time internship for at least 5 months 6 months preferred
5. Internship must be credit bearing

Work Environment

1. Office-based, Monday to Friday, 9:00 am to 6:00 pm
2. Location: 25 Bukit Batok Crescent, #09-13 The Elitist, Singapore 658066
3. Internship allowance: $1,000 per month