Analyst, Control Management

International Risk and Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

The objective of the ICS Control Management team is to provide specialized and strategic operational risk (OR) advisory specific to product and service areas, and we are looking for an intern to support and ensure control management is embedded in the day-to-day operations of our ICS business. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

• Support Singapore Outsourcing Governance, including the coordination and monitoring of outsourcing arrangements, risk assessments, due diligence, ongoing reviews, governance reporting, and maintenance of relevant documentation and inventories. Partner with business and functional stakeholders to support compliance with applicable AXP standards and Singapore regulatory requirements and ensure identified risks, issues, and remediation actions are appropriately tracked and escalated
• Support the implementation and ongoing governance of the Operational Risk and Control Management framework, ensuring alignment with American Express standards and applicable regulatory requirements
• Perform analysis and monitoring of key risks, issues, changes, and control metrics, identifying trends and areas requiring management attention
• Support the coordination of Risk Committee and other governance forums, including agenda planning, preparation and compilation of materials and management decks, meeting coordination, minutes, and follow-up of actions
• Coordinate the timely completion of Legal Entity Governance assessments and other required governance activities
• Maintain appropriate documentation relating to risk management frameworks, governance, policies, procedures, controls, and assessments
• Support governance initiatives to ensure market-level frameworks are appropriately documented, aligned with AXP Governance Standards, and meet relevant external regulatory requirements
• Support risk assessments for new products, capabilities, processes, and business changes, partnering with business teams to identify anticipated risks and ensure appropriate controls and mitigation plans are established
• Monitor risks and controls through implementation and post-implementation reviews, escalating emerging concerns where appropriate
• Support PRSA, BST, control testing, and other risk and control assessment activities, ensuring testing is completed accurately and within required timelines and that identified deficiencies are appropriately addressed
• Support Issue Management, including issue identification, documentation, submission, approval, remediation tracking, and closure. Partner with business teams to develop and implement sustainable solutions
• Monitor significant risks and issues and support their timely escalation to management and relevant governance forums
• Review relevant marketing campaigns, offers, and business initiatives to assess alignment with applicable policies and ensure appropriate controls are in place for anticipated risks
• Analyze operational risk and control data and develop actionable insights and management reporting to support risk-based decision-making
• Identify opportunities to improve team and process efficiency, including enhancing existing processes, simplifying workflows, and eliminating non-value-added activities
• Support key initiatives, projects, and ad-hoc requests end-to-end, coordinating across multiple business units, functional areas, and geographies
• Contribute to the continuous enhancement of the ICS risk and control environment by promoting strong risk awareness, governance, and operational excellence across the business

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
• Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
  • Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
  • Provide support of implementing the operational risk governance frameworks
  • Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards
  • Assisting the operational risk exam management processes