Job Description We are a team of innovators, entrepreneurs, operators, thinkers and tech geeks. We want to create new market opportunities through digital innovation, drive disruption, create and commercialize business models, products and services.
Job Summary As a Customer Experience Strategist, you will work closely with clients to redefine existing business models to meet the evolving demands of a new breed of customer. This requires a keen understanding of new and emerging technologies along with how this will impact and enhance the customer experience. Of course, a new product or service will never be successful if it does not have customers. You will also be required to identify innovative ways to drive adoption and ensure 'stickiness' of the product or service through the experience.
What will you be doing? - Contribute to the ideation process to create differentiated products, services and business models to address client's business challenges
- Identify and understand the value proposition to customers and businesses
- Designing the customer experience - Research on customer needs, create personas, define the customer journey
- Create prototypes to illustrate of the experience (i.e. mockups, clickable wireframes)
- Market validation of the designs and experience
- Gatherand analyse business requirements through stakeholder interviews, user research and process analysis.
- Translate business needs into technical requirements by writing user stories and acceptance criteria for development teams.
- Support Agile Product Development by collaborating with cross-functional teams includng designers, developers and Product Managers.
What do we look out for? - A positive, can-do attitude
- A flair for creative thinking
- Eagerness to learn and apply AI concepts in solving real busniess challenges.
- Demonstrated curiousity about AI technologies through coursework, personal reading/projects
- Understanding of human-centered design methodologies
- No further experiences need, we teach you - just bring passion
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only. At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
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