Intern, Brand & Marketing (Ascott Star Rewards)

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Responsibilities:

• Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
• Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently, and members receive timely resolutions.
• Strategise communications to provide timely information to ASR members.
• Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
• Analyze and provide monthly performance metrics for our membership enquiries, identifying areas for improvement and optimization.
• Support the development of new toolkits, playbooks, and loyalty programme initiatives, helping us evolve and innovate.
• Analyze the loyalty landscape, uncovering valuable insights and trends to inform our future strategies.
• Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation.
• Provide support to the team on special projects when required.
• Provide support for administrative tasks (status match and profile deletion requests).

Job Requirements:

• Currently pursuing a diploma/degree in Hospitality or Marketing. 
• Passion for the hospitality industry and a desire to learn and grow.
• Strong computer skills and proficiency in Microsoft Office.
• Analytical abilities and a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to work independently and take initiative, combined with strong time management skills.
• Collaborative spirit and the ability to thrive in a multicultural team environment.
• Strong ethical values with a professional demeanor.
• Creative, inquisitive, and driven to make a difference.

Closing Statement: