Intern, Customer Relations

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Responsibilities:

• Assist with customer feedback analytics and reporting for regional meetings..
• Assist in administering the global staff recognition awards, working with cluster HR partners.
• Assist to plan, develop and execute relevant campaigns/initiatives and content for staff/associates (e.g. Ascott Moments Week, Ascott Culture Week) to drive and build branded service culture.
• Review and update guest feedback handling standards and guidelines
• Manage customer feedback via Customer Relations mailbox, ECMS and social media.
• Provide administrative and user support for systems-related matters such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey and Shiji ReviewPro Online Reputation Management.
• Assist in adhoc projects or tasks when required.

Job Requirements:

• Preferably a diploma/degree in Marketing Communications or Social Science or Hospitality Management (with a module in data analytics, preferred, not mandatory).
• Comfortable working with numbers and data.
• A passion/heart for service & culture and must enjoy working with people.
• Excellent verbal and written communications skills in English. Proficiency in other languages such as Chinese would be an added advantage, but not mandatory.
• Ability to multitask in a fast-paced environment.
• Possess good eye for details and organisational skills.
• Ability to work independently and, effectively in teams.
• Proficient skills in Microsoft Excel, Microsoft PowerPoint, Microsoft Sharepoint, Canva and experience in creative & design work (e.g. poster design, video production, video editing) would be helpful.
• Proficiency in using Gen AI/AI tools is an added advantage.

Closing Statement: