WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be at the forefront of transforming how OCBC connects with our customers. As a Regional Contact Centre Technology Intern, you’ll play a vital role in implementing cutting-edge technologies like AI and automation to enhance our customer service. You’ll gain hands-on experience shaping the future of our contact centre, contributing to a smoother, more efficient, and more satisfying experience for both our customers and our team.

How you succeed

To thrive in this role, embrace a proactive and curious mindset. Dive into the details of projects, taking ownership of tasks and offering your insights. You'll need to be adaptable, eager to learn new technologies, and collaborate effectively with diverse teams. A customer-centric approach and a desire to solve real-world problems will be key to your success.

What you do

You will:

• Support Contact Centre projects focused on process improvement, automation, and reporting.
• Assist in the implementation of transformational technologies including Livechat, AI-enabled Agent Assistants, and Chat/Voicebots.
• Participate in User Acceptance Testing (UAT) including managing test cases in JIRA, joining daily calls with IT and vendors, and providing status updates.
• Gather requirements from business units to support solution design.
• Contribute to the implementation of innovative technologies, learning how they solve real-world challenges.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

Who you are

• Currently pursuing a Polytechnic diploma in Info Comm, Info Technology, or a related field with a focus on AI.
• Demonstrate strong academic performance with an interest in IT project management and a customer service mindset.
• Possess a basic understanding of contact centre operations and technologies.
• Familiar with project management tools like JIRA.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Analytical, proactive, and a strong team player.

Learning Objectives

This internship will provide you with:

• Hands-on project management experience, from requirement gathering to implementation and UAT.
• Practical knowledge of technologies like Livechat, AI-enabled Agent Assistants, and real-time speech-to-text.
• Insight into system support and troubleshooting practices, including escalation and resolution.
• Development of essential professional skills including meeting management, timeline tracking, and presentation skills.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.