IT Application Intern

KEY RESPONSIBILITIES:

1. Application System Integration:

• Assist in the provisioning and deprovisioning of applications like Eduka, Pronote, HR systems, accounting software, and others.
  
• Develop and maintain integration scripts to ensure efficient communication between systems.
  
• Automate workflows to enhance system integration and reduce manual processes.
  
• Troubleshoot and resolve integration issues to ensure seamless connectivity across applications.
  
• Gain experience in software integration, automation, and system administration in an educational context.
  

2. Support and Incident Management:

• Provide Level 2 support, handling user requests and incidents by performing in-depth diagnosis and resolution.
  
• Escalate unresolved issues to Level 3 support or external vendors, ensuring timely resolution and follow-up.
  
• Document standard operating procedures (SOPs) and verify resolutions with users to close incidents effectively.
  
• Analyze recurring issues to identify trends and propose preventive measures.
  
• Monitor and report on incident and request SLAs using Power BI.
  

3. Project Management Support:

• Assist project managers with assigned tasks, contributing to successful project execution.
  
• Participate in project meetings and offer technical insights on integration and support operations.
  

Requirements

REQUIRED SKILLS:

• Basic knowledge of application integration, system automation, or scripting (e.g., Python, PowerShell).
  
• Familiarity with IT ticketing systems (e.g., GLPI) and basic troubleshooting techniques.