IT Project & Operational Support Intern

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

Key Responsibilities:

• Review project case studies & assist in preparing project materials.
• Coordinate and schedule pre-deployment calls with clients to gather details and clarify requirements.
• Collaborate with project leads to ensure projects are completed to standard before deployment to clients.
• Manage product data and set up the backend system.
• Configure POS system and other hardware.
• Support the customer service team in addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Perform other duties as assigned to support the overall objectives of the customer service department.

• Strong organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently as well as part of a collaborative team.

Internship period: 3 months & above

• Gain valuable hands-on experience in customer service operations and project management.
• Opportunity to work closely with experienced professionals and expand professional network.
• Potential for future career opportunities within the company based on performance and business needs.