Retail Client Experience Intern

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

This is an internship program based in the Singapore Boutique to provide you with a view of Vacheron Constantin’s Southeast Asia & Oceania business.

The role will report directly into the Assistant Boutique Manager.

Boutique Experience (70% of time):

• Act as an Ambassador for the Maison, ensuring the integrity of its image with clients and within the local retail community

• Assist boutique team with preparation of client appointments and in-boutique activations

• Support Boutique in leading actions aimed at driving up boutique sales and bring in the best boutique experiences; for example, exploring partnerships and collaborations to enhance exclusive product launches and exclusive events, scarcity product management (client facing), day-to-day client appointment experience.   

• Assist boutique to handle walk-in clients for boutique tour, initiating a good conversation, understanding client’s expectations and presenting our products. 

Regional Office Experience (20% of time):

• Perform a comprehensive study to propose a plan to drive Top Client strategy in the region, focusing on both client acquisition and client retention

• Lead initiatives to elevate service standards across boutiques (ex: Grooming, Etiquette)

• Collate and share insights to benchmark our client experience versus competitors

Others/Off-Site (10% of time):

• Support execution of large-scale Maison events, which may require travel throughout the region

PLAYING YOUR PART

During this 6-month assignment, your mission will be to lead projects with the goal of delivering One Of Not Many experiences to our clients.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• Strong presentation, excellent interpersonal and communication skills

• People-oriented, thrives in a team environment

• Proactive and results-driven, ability to work autonomously, "can do" attitude

• Flexibility to work retail hours and travel within the region

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