Retail Operations Intern

RETAIL SALES DEVELOPMENT

• Support the Senior Retail Manager in building effective communication tools to share sales data with the retail team.

• Prepare weekly and monthly sales performance decks.

• Assist the SRM in building effective incentive plans based on marketing and business needs.

• Coordinate, verify, and share incentive results with the sales team on a monthly basis.

• Visit points of sale on a weekly basis and ensure counter/boutique needs are met.

RETAIL STAFF MANAGEMENT

• Monitor key retail KPIs and provide quantitative reports to the SRM.

• Review retail team productivity and gather retail team needs in terms of coaching and training.

• Ensure new product launch information is well disseminated to the retail team:

  • Prepare presentation decks including all information related to new launches in partnership with the Marketing Team.

• Create positive and strong team synergy and promote a positive mindset.

RETAIL EXCELLENCE

• Lead Mystery Shopping execution.

• Communicate feedback to the retail team on key learnings and areas for improvement.

• Assist the SRM during in-store and out-of-store events and ensure perfect execution with a high level of service.

• Lead Bee Gold App (CRM tool) campaign execution to strengthen retail staff relationships with Guerlain members and increase retail sales:

  • Create campaigns based on marketing and business priorities.

  • Ensure the customer focus list is well defined.

  • Monitor, review, and analyze campaign performance.

• Work closely with the Marketing Team to develop the high clienteling network by reviewing the database and spending behavior of Guerlain customers.

RETAIL SUPPORT

• Assist stores with logistics (e.g., weekly deliveries) and administrative tasks.

• Facilitate inter-store transfers and product replenishment:

  • Transfer merchandise between stores to ensure optimal stock levels.

• Support during events (e.g., client registration in the database or product packing).

REPORT / ANALYSIS

• Provide weekly and monthly sales analysis on Guerlain’s performance.

• Provide boutique reports on a monthly basis.

• Provide monthly competitor reports.

Requirements: 

• Able to commit full time internship from Jun/Jul – Dec 2026 

• Organized, autonomous with a sense of initiative and advanced analytical skills 

• Data sensitive, logical and detail-oriented 

• Versatile, curious, eager to learn with a good attitude. 

• Proficiency in MS Office (Words, Excel, Powerpoint) 

• Team-spirited with an international outlook, enthusiastic about and sensitive to luxury cosmetics. 

• Previous experience in the beauty / luxury / FMCG / is an advantage.