Trainee - AYS

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey!

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.

DUTIES AND RESPONSIBILITIES

1. Manages the console (e.g. DND, busy verify lines).


2. Receives and transfers all calls to respective extensions and rooms.


3. Assisting and providing information for all callers.


4. Take down messages for guests.


5. Ensure checklists are done accurately.


6. Monitoring all the telephone printers – for wake up calls.


7. Assist to carry out emergency and evacuation procedures.


8. Responsible for morning calls
   
   
   
   1. Take down and programme morning calls.
   
   
   2. Ensure all morning calls are answered.
   
   


9. Update the Back Office information white board.


10. Monitor the contingency reports every hour.


11. Maintaining an updated telephone extension list.


12. Assisting guests with outgoing phone calls.


13. Assisting guests with new reservations after office hours.


14. Ensuring all guests’ complaints and feedback are recorded in Empower (GXP).


15. Maintain effective service in line with the Hotel’s Corporate Image
    
    
    
    1. Company’s Grooming Standard
    
    
    2. Standard Operation Procedures
    
    
    3. Departmental Policies
    
    
    4. Corporate Policies
    
    


16. Any other duties as may be assigned from time to time.

Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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