Digital Product Manager (Bank) (JT) - Part-Time

1. Develop Retail Banking Product Proposition:

• Partner with Product to formulate sound digital product proposition that appeals to customers

• Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome

2. Design Customer Journey with data in mind:

• Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints

• Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience

• Study customer profile, segment & transactional behaviors. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity

3. Take charge in Online Channel Share:

• Develop ideas to grow online acquisition channel share by leveraging on our digital platforms

• Analyze and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption

• Engage Product and Business Analytics on targeted marketing campaigns to target the right customers

4. Drive retail banking initiatives in the personal investing space:

• Lead/coordinate the development of key initiatives with various stakeholders from onboarding till fulfilment.

• Understand market situation and use data to propose enhancement recommendations

• Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

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