Fraud Operations Executive (Bank - 1 Year Contract) - Part-Time

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.
• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.
• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.
• Conduct transaction verification and customer confirmation calls to validate suspicious activities.
• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.
• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.
• Respond promptly to urgent requests from regulatory and enforcement authorities, including account freezing outside normal business hours.
• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.
• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.
• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.
• Handling of lost reporting calls, Scam/Fraud reporting calls and merchant calls.

Requirements:

- Min. Diploma/Degree qualification with prior experience in compliance or bank operations functions
- Able to perform rotational shift duties (44 working hours a week) for fraud monitoring duties

Interested applicants are welcome to submit detailed resume to: [email protected]

CEI Registration: R1104662
EA Licence No.: 99C4599
EA Personnel Name: Celine Tan Si Ling

We regret to inform that only shortlisted candidates will be notified.