Systems Programmer (Backup) 3024 - Part-Time

Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Unix/Linux services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.
• maintain programmable code outlined in technical instructions and specifications for operating systems.

As an experienced professional in Storage Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence

Job Specific Environment and/or Organization

• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On-call support will be expected on a rotational basis on both weekdays and weekends

Candidate Profile

Mandatory track record

• 8 – 10 years’ work experience relevant to enterprise level Backup platforms in particular DELL/EMC Networker and HPE StoreOnce VTL environments. Hands-on knowledge in Data Domain will be advantageous.
• Should be a subject matter expert in specific or relevant
• DELLEMC Networker.
• Backup Cloning and Replication.
• Backup Solutions for Disaster Recovery.
• VTL Appliance Operations.
• Experience supporting and troubleshooting medium to large scale, multi-site, enterprise Backup technology environments including Backup services for SAN/NAS.
• Experience on Backup storage capacity planning, performance analysis, monitoring, reporting.
• Very good experience in supporting and managing the replication and other copy services.
• Scripting skills/Automation knowledge to ease the operations.
• Knowledge on multiple operating systems like Windows, Linux and UNIX.
• Hands on experience of working on monitoring tools / management platforms.
• Good understanding of operational framework like ITIL/ITSM, operations process.
• Relevant certifications a must (either of DELLEMC or other relevant enterprise grade Backup solutions)
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)