Customer Service Executive (Full Time/Part-Time/Intern)

Organisation Description

Established in 1997, St.Hua Pte. Ltd. has been helping individuals and organisations bridge skills gaps through customised training solutions and industry-focused programmes.

As a growing SME, we provide our team members with opportunities to gain broad exposure across administration, operations, customer support, and business processes while working closely with management. 

Overview

We are looking for a proactive and resourceful Customer Service Executive to support customer engagement and daily business activities.

You will engage with prospective customers, respond to enquiries, provide information on our training programmes, and coordinate customer-related matters while gaining hands-on exposure to client engagement and business operations in a growing SME.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels

• Provide information on our training programmes and support customer enrolments

• Follow up with prospective customers and assist with customer-related matters

• Deliver friendly and professional customer service throughout the customer journey

• Coordinate customer and programme-related matters

• Prepare quotations, reports, and administrative documents

• Maintain customer records, documentation, and data accuracy

• Liaise with trainers, staff, and external stakeholders

• Provide general customer service and operational support as required

Requirements

• Undergraduate / Graduates in Business, Human Resource Management, Communications, or related fields

• Students from NUS, NTU, SIM, or related institutions are preferred

• Students on credit-bearing internship / LOA / work-study programmes are welcome to apply

• Good written and verbal communication skills

• Proficient in Microsoft Office and online collaboration tools

• Strong organisational skills and attention to detail

• Responsible, proactive, and eager to learn

• Comfortable communicating with customers and external stakeholders

Working Hours

• Monday to Friday, 10:00 - 19:00

Salary

• To be negotiated based on experience

Location

• 5-minute walk from Jurong East MRT

Interested Applicants

Please email your Resume/CV to: [email protected]