Customer Service Officer - Part-Time

Job Summary

We are seeking a friendly, proactive, and customer-focused individual to join our team and provide excellent service to our clients.

Responsibilities

• Respond promptly to customer enquiries via phone, email, or in-person to provide accurate information and support
• Manage appointment bookings, including scheduling, sending reminder calls, and SMS notifications to ensure client attendance
• Operate front desk functions such as client registration, accurate data entry, and maintaining up-to-date records
• Perform cashiering tasks including processing payments and handling transactions efficiently
• Conduct stock-taking activities to maintain accurate inventory records
• Promote company services and products to clients to support business growth
• Maintain cleanliness and organization of the waiting area and product displays to create a welcoming environment
• Complete opening and closing duties as assigned by management to ensure smooth daily operations
• Assist with other administrative tasks as required to support clinic operations

Required competencies and certifications

• Minimum Diploma with relevant experience in customer service or a similar role
• Bilingual proficiency to communicate effectively with diverse clients
• Availability to work weekends and retail hours to meet operational needs

Preferred competencies and qualifications

• Demonstrated proactive approach with ability to multitask and take initiative in a fast-paced environment
• Professional and customer-oriented attitude to enhance client experience

Benefits

• Supportive and collaborative work environment
• Opportunities for career development and skill growth