Front Desk Officer (Manpower Services) - Part-Time

Key Responsibilities

1. Reception & Visitor Management

• Manage and oversee the primary school reception area.

• Assist students, parents, contractors, and other visitors arriving in person.

• Answer phone inquiries and route messages or coordinate appropriately with school staff.

• Attend to contractor requests and contact Operations Support Officers to support school activities as needed.

2. Deliveries & Access Control

• Take charge of receiving all incoming deliveries at the reception counter, including parcels and mail from suppliers, parents, and students.

• Manage the distribution of school keys to authorized personnel and handle the operation of key presses.

3. Student Care & Administrative Support

• Handle student/parent requests under staff guidance, including processing early dismissals, checking financial assistance application statuses, and managing admissions/releases from the school sick bay.

• Maintain and update student movement logs (e.g., sick bay visits, early dismissal logs).

• Provide photocopying assistance (e.g., student NRIC registration) and distribute certificates or consolidated documents.

• Manage student requests for minor logistics such as school uniform items, bandages, and ice-packs.

• Collect and forward student assignments, surveys, and administrative returns to appropriate staff.

4. General & Emergency Duties

• Perform simple data entry and general administrative tasks (such as document shredding or helping with temperature-taking exercises) as assigned by School Leaders or the Administration Manager.

• Handle lost and found items in accordance with Ministry of Education (MOE) policies.

• Actively participate in school emergency preparedness exercises (e.g., fire drills, lockdown drills) and handle designated safety equipment like walkie-talkies or emergency mobile phones.

Job Requirements

Qualifications & Experience

• Education: Minimum of GCE 'N' Level Certificate with 3 or more passes.

• Experience: At least three (3) years of relevant working experience in front desk, administrative, or customer service-related roles. Prior experience working in a school environment is highly preferred.

Skills & Competencies

• Language: Must be proficient and able to converse in English. The ability to also speak either Chinese, Malay, or Tamil is highly preferable to communicate with a diverse pool of parents and visitors.

• Technical Literacy: Proficient in using Microsoft Office (Word, Excel, etc.) for basic data entry and document consolidation.

• Interpersonal Attributes: Must possess a pleasant demeanor, deliver excellent customer service, and demonstrate the ability to work effectively both independently and within a team environment.