Part-Time Customer Care & Operations Assistant

Brixx Derma is one of Singapore's fastest-growing beauty-tech brands, combining clinic-inspired skincare treatments with innovative at-home beauty devices. Having served thousands of customers across Singapore, we are looking for a highly organised and proactive individual to support our customer experience, warranty operations, and e-commerce administration as we continue to scale.

This role is ideal for someone who enjoys problem-solving, process improvement, customer service, and using AI tools to work smarter.

What You'll Be Responsible For

Customer Care & Support

• Respond to customer enquiries across TikTok Shop, Shopee, Shopify, email and social media platforms.
• Maintain response times within 24 working hours.
• Assist customers with order tracking, delivery issues, product questions and warranty enquiries.
• Handle customer concerns professionally while representing the Brixx Derma brand.

Warranty & Returns Management

• Manage the warranty support inbox and maintain accurate case records.
• Verify customer orders and warranty eligibility.
• Coordinate warranty claims, exchanges and returns.
• Label, document and track returned devices for internal assessment.
• Liaise with customers on claim outcomes and resolutions.
• Maintain organised warranty records and reporting.

Operations & Logistics

• Conduct weekly warehouse visits to inspect returned devices and verify warranty cases.
• Coordinate replacement shipments and customer returns.
• Ensure warranty inventory is accurately tracked.
• Work with internal teams to ensure smooth resolution of customer cases.

Process Improvement & AI

• Identify repetitive tasks and suggest ways to streamline operations.
• Assist in creating and improving SOPs for customer service and warranty workflows.
• Use AI tools such as ChatGPT to improve response quality and operational efficiency.
• Help build a scalable customer support system as the company grows.

E-Commerce Administration

• Assist with platform operations on TikTok Shop, Shopee and Shopify.
• Register products for platform campaigns and promotional events.
• Monitor customer feedback and identify recurring issues.
• Support administrative tasks related to e-commerce operations.

We're Looking For Someone Who Is

• Highly organised and detail-oriented.
• Strong in written English communication.
• Comfortable dealing with customers professionally.
• Proactive and able to solve problems independently.
• Tech-savvy and willing to learn new systems quickly.
• Familiar with AI tools such as ChatGPT (preferred).
• Able to follow SOPs while also suggesting improvements.
• Reliable and responsive.

Bonus Points If You Have

• Customer service experience.
• E-commerce experience (TikTok Shop, Shopee or Shopify).
• Administrative or operations experience.
• Experience creating SOPs or improving workflows.
• Experience using AI tools to automate or streamline work.

Working Arrangement

• Hybrid and flexible working arrangement
• Approximately 6-7 hours per week
• Minimum commitment of 6 months
• Training and SOPs provided
• Weekly check-ins with management

Suitable for:

• Polytechnic or university students
• Freelancers seeking flexible work
• Individuals looking to gain hands-on experience in e-commerce operations, customer experience, AI workflows and business operations

Growth Opportunity

This role can grow into a larger Operations Executive position as Brixx Derma expands. Candidates who demonstrate initiative and strong performance may be given additional responsibilities in operations, customer experience management, AI implementation and process optimisation.