Part-Time Ops Admin Assistant

We are looking for a Part-Time Ops Admin Assistant to support our daily operations. The role involves managing enquiries from clients, floaters, and cleaners, coordinating work schedules, handling feedback, and ensuring smooth day-to-day operational workflow. The role also involves monitoring and managing cleaning equipment, supplies, and service standards to ensure operational excellence and customer satisfaction.

We are seeking someone with a positive attitude, strong work ethic, excellent organisational and time management skills, and a keen eye for detail. The ideal candidate should be able to follow up effectively, multitask in a fast-paced environment, and take ownership of assigned responsibilities.

Work Days: 4 Days per week - Must be able to commit either on Saturday or Sunday

Work Shift: 7am to 4pm or 2pm to 11pm

Responsibilities:

• Able to communicate effectively and efficiently with client, floater, and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)

• Responding promptly and professionally to client inquiries & complaints

• Maintain a positive, empathetic, and professional attitude toward clients at all times, ensuring client satisfaction

• Schedule and coordinate cleaning assignments for cleaners and floaters

• Monitor cleaning standards and ensure service quality meets company expectations

• Collect and organise incoming mails and documents

• Assist in any ad hoc duties assigned by Executive or Assistant Executive

Requirements:

• Minimum 1 year experience in customer service, scheduling, coordination, or administrative support

• Minimum GCE 'O' Level qualification

• Customer-oriented with good interpersonal and communication skills

• Pleasant and friendly personality

• Strong problem solving capabilities

• Able to work and learn in a fast pace environment

• Responsible, proactive, and willing to take ownership of tasks

• Computer literate and comfortable using communication tools