Programme Support Officer (9 Months, Outram Park) - Part-Time

Job Scope:
·       Support the management of the programme’s participant cohort, including tracking enrolment, participation status, and programme reward milestones

·       Maintain accurate records of participant onboarding, progress, and engagement

·       Manage and resolve escalated enquiries from programme participants and clinical partners regarding application processes, rewards, and other programme-related matters

·       Coordinate logistics related to programme activities (recruitment and implementation), pilot touchpoints, and follow-ups

·       Provide first-line support for the digital platform and troubleshooting assistance to users

·       Serve as the liaison between the programme partners, effectively triaging and routing programme-related enquiries to appropriate stakeholders

·       Support all administrative documentation related to the programme

·       Ability to support execution of basic marketing initiatives, preparation of participant communications (e.g. emails, messages, reminders) and track engagement metrics

Support ad-hoc operational tasks to ensure smooth day-to-day running of the programme

Duration: Jul 26 to Mar 27
Working Hours: Mondays to Fridays (9am to 6pm)
Location: Outram Park
Salary: $13-17/H

Requirements:
·       Diploma or Bachelors in Public Health, Business Administration, Health Sciences, Marketing, Communications, or related field

·       Minimum 3 years of experience in operations, project coordination and/or customer/client facing roles

·       Strong organisational and coordination skills, with ability to manage multiple workstreams (implementation logistics and participant cohort management) concurrently

·       Good written and verbal communication skills, especially in responding to participant queries

·       Good digital literacy and an aptitude in learning new technologies

·       Strong competency in Microsoft Office applications, particularly Excel and PowerPoint

·       Exposure to marketing and ops tools such as Canva and FormSG, etc.

·       Ability to work both independently and collaboratively in a team environment

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)