Customer Relations Admin - Part-Time Work From Home

Admin Role Guide

Role

Admin (Work From Home)

Students and homemakers are welcome to apply.

Training

5 days of training provided.

Training is unpaid unless you complete 3 months of service, in which case the 5 days will be reimbursed.

Work Schedule

4 weekdays (Work From Home)

1 weekend (Work On-Site) Bukit Panjang Senja Cashew CC

Hours: 9:00 AM – 6:00 PM

Contract & Pay

Monthly contract: Renewed on a month-to-month basis.

Current range: $500 – $625 per month.

Equipment Requirements

Laptop with stable internet access.

Proficiency in the following tools:

respond.io – Manage customer interactions.

3CX – Handle calls and communication.

Excel (Master List) – Track sales, customer details, and scheduling.

Key Responsibilities

1. Customer Management

Respond promptly to customer inquiries via respond.io and phone calls using 3CX.

Update the Master List with new customer information.

High Priority

30 minutes

Urgent enquiries and booking issues

Medium Priority

60 minutes

General questions and scheduling

Standard Priority

90 minutes

Routine administrative matters

2. Sales Process

Secure and close sales immediately upon confirmation.

Follow a structured sales script to ensure consistency and professionalism.

On-Site Operations

You also support weekend operations by:

1. Taking attendance
2. Coordinating students, parents, and coaches
3. Managing trial lessons and replacement classes
4. Handling poolside customer enquiries
5. Reporting incidents and operational issues
6. Maintaining smooth class flow

Coaching Support

You also assist with coaching operations by:

1. Supporting Head Coaches during lessons
2. Monitoring student safety
3. Assisting beginners and students with water confidence
4. Preparing equipment
5. Recording lesson progress and attendance
6. Communicating student feedback to coaches

How I'll help in future

I'll automatically tailor responses for Swim Masters by helping with:

1. Professional customer replies (Response.io / WhatsApp)
2. Sales closing strategies
3. Coach scheduling
4. SwimSafer operations
5. Attendance tracking
6. Excel and workflow automation
7. SOPs and internal documents
8. Staff training materials
9. Recruitment documents
10. Marketing and SEO for Swim Masters
11. Operational improvements to increase conversion and efficiency

Job Description: Attendance Taker / Swim Coordinator

Role Overview[$8 per hour][OT Pay] sat/sun 3-6pm

The Attendance Taker / Swim Coordinator plays a key role in ensuring smooth operations at our swim school. This role involves coordinating lesson attendance, assisting coaches and parents, and supporting the overall class flow to deliver a safe and organized swimming experience.

Key Responsibilities

1. Attendance & Student Management

Record and verify student attendance for each class.

Ensure students are assigned to the correct class and coach.

Monitor replacement lessons, trial classes, and make-up sessions.

Update attendance records accurately in the system.

2. Class Coordination & Support

Assist coaches in managing student flow during lessons.

Guide parents and students to the correct pool or class area.

Provide basic class information to parents (e.g., schedules, replacement policies).

Escalate student/parent concerns to the Branch Manager or Coaches promptly.

3. Customer Service & Communication

Greet parents and students warmly and professionally.

Answer general inquiries regarding lessons and schedules.

Assist with onboarding of new students and trial participants.

Communicate class changes, cancellations, or updates when needed.

4. Operational Support

Ensure a safe and orderly environment around the poolside.

Report incidents, absences, or irregularities to the Branch Manager.

Support administrative tasks such as updating Master Lists, handling simple forms, and documenting reports.

Requirements

Minimum O-Level or equivalent qualification.

Strong communication and interpersonal skills.

Organized, detail-oriented, and proactive.

Able to work weekends and weekday evenings.

Basic knowledge of MS Excel or attendance systems preferred.

Swimming knowledge is a plus, but not required.

Work Schedule

4 weekdays + 1 weekend (Roster-based)

Shift hours: Varies by branch schedules (typically 9 AM – 6 PM or 12 PM – 9 PM)

Job Description: Assistant Coach

Role Overview [$15 per hour] sat/sun 9am-12pm , 3-6pm

The Assistant Coach supports the Head Coach in delivering high-quality swimming lessons. This role focuses on assisting with class preparation, ensuring student safety, providing guidance during lessons, and creating a positive learning environment for children and parents.

Key Responsibilities

1. Lesson Support

Assist the Head Coach in conducting swimming lessons across infant, toddler, and kids’ programs.

Help organize students, manage equipment, and ensure classes run on schedule.

Reinforce instructions and demonstrations given by the Head Coach.

Provide individual attention to students who need extra support.

2. Safety & Supervision

Maintain a safe and orderly pool environment at all times.

Monitor students closely to ensure safety protocols are followed.

Assist in managing emergencies and reporting incidents immediately.

3. Student Engagement

Encourage and motivate students to participate actively.

Build positive relationships with children and parents.

Support students in overcoming water phobia and developing confidence.

4. Administrative & Operational Support

Help take attendance and update lesson progress when needed.

Prepare teaching aids, floats, and pool equipment before and after lessons.

Report feedback on student performance to the Head Coach or Branch Manager.

Requirements

Minimum: N-Level / O-Level or equivalent.

Passion for working with children and interest in sports/fitness.

Good communication and teamwork skills.

Strong sense of responsibility, punctuality, and safety awareness.

Ability to swim preferred (training will be provided if required).

Lifesaving, First Aid, or SwimSafer certifications are an advantage but not mandatory.

Work Schedule

5-day work week, including weekends.

Rotating shifts (morning/afternoon/evening) depending on branch schedule.