Reservations Coordinator (Part-Time)

Part-Time Reservations Coordinator

Position Summary

We are seeking a detail-oriented and service-driven Part-Time Reservations Coordinator to support the Reservations team in handling room reservations, guest enquiries, reservation administration, and data management. The successful candidate will play a key role in ensuring accurate reservation processing, delivering exceptional guest service, and supporting revenue optimisation efforts through efficient reservation operations.

Key Responsibilities

• Process, enter, and update reservation details accurately in the hotel reservation system.

• Handle booking amendments, cancellations, room requests, and guest profile updates in a timely manner.

• Process reservations received through various channels, including direct bookings, email enquiries, online travel agents (OTAs), travel agents, corporate accounts, and internal referrals.

• Verify reservation information, including room availability, rates, payment details, and guest preferences to ensure accuracy.

• Maintain accurate reservation records, documentation, and filing systems.

• Respond promptly and professionally to guest enquiries relating to reservations, room availability, rates, and hotel services.

• Assist with room allocation requests, special arrangements, and booking modifications to ensure a seamless guest experience.

• Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to facilitate smooth guest arrivals and stays.

• Support the Reservations team in monitoring reservation trends and identifying opportunities to maximise room revenue.

• Ensure compliance with hotel policies, reservation procedures, data protection requirements, and service standards.

• Perform other administrative and operational duties as assigned.

Job Requirements

• Strong attention to detail and accuracy in data entry and reservation processing.

• Good communication and interpersonal skills with a customer-focused mindset.

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

• Ability to manage multiple tasks and work efficiently in a fast-paced environment.

• Organised, reliable, and able to work independently with minimal supervision.

• Positive attitude, willingness to learn, and a strong team-player mentality.

Qualifications

• Diploma, Degree, or currently pursuing studies in Hospitality Management, Tourism, Business Administration, or a related field.

• No prior hotel experience is required. Training will be provided.

• Students, fresh graduates, and individuals seeking part-time administrative or hospitality experience are encouraged to apply.

• Previous experience in reservations, customer service, administration, hospitality, or data entry will be an advantage.

• Familiarity with hotel reservation systems, Property Management Systems (PMS), Opera Cloud, or similar platforms will be an added advantage.

Working Hours

• Part-time employment arrangement.

• Flexible working schedule subject to operational requirements.

• Minimum commitment and work schedule to be discussed during the interview process.